Refund Policy

AI Analysis Tokens purchased on Elanext fall under the category of 'services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer' pursuant to Article 15(1)(ğ) of the Regulation on Distance Contracts issued under the Law No. 6502 on the Protection of Consumers in Turkey. Therefore, whether the purchased tokens are used or not, they are legally exempt from the right of withdrawal and are non-refundable.

For Professional Manual Cleaning services provided by our engineering team, the refund conditions are structured as follows: • Before Processing Begins (Status: Pending): If your file has not yet started to be processed by our experts, you can cancel your request and receive a 100% refund of the paid amount. • After Processing Begins: Under Article 15/h of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the approval of the consumer. No refunds can be made once our expert starts processing your file.

Approved refunds are credited back to your original payment card. The time it takes for the refund amount to reflect in your account can vary between 3 to 10 business days depending on your bank's processing times.